Refund policy

Last updated: 13 August 2026

😊 Our 30-day return promise
You may request a change-of-mind return within 30 calendar days after delivery.

Products should be clean, unwashed and unworn beyond what is reasonably necessary to inspect them. Please return labels and original packaging where reasonably possible.

This promise is additional to, and does not affect, your statutory consumer rights.

↩️ How to request a return
Use the Return or Cancel Order option in your customer account, or email hello@findmysocks.shop with your name, order number and the items concerned.

Please wait for return instructions before posting anything.

Return address:

136 Capel Street, Dublin 1, Dublin, D01 T2C9, Ireland

📅 Your statutory cancellation right
For most online purchases, you may cancel without giving a reason within 14 calendar days after receiving your order. If items arrive separately, the period begins when you receive the final item.

After notifying us, you have another 14 days to send the goods back.

📮 Return postage
For change-of-mind returns, customers pay the direct return-postage cost. We recommend using a tracked service and retaining proof of postage.

If an item is faulty, damaged, misdescribed or incorrect, Find My Socks will arrange or reimburse reasonable return costs.

💳 Refunds
Refunds are issued to the original payment method.

For a full-order statutory cancellation, we refund the amount paid plus the cost of our least-expensive standard delivery option. Additional express-delivery charges are not refundable.

We process statutory refunds without undue delay and within 14 days of your cancellation request. We may wait until the goods are returned or you provide evidence that they were sent.

For voluntary returns made during days 15–30, we refund the amount paid for eligible returned products. Original delivery charges are refunded only where legally required.

🎁 Bundles and promotions
A returned bundle item is refunded at the actual discounted amount allocated to that item—not its undiscounted individual price.

🧦 Product condition
You may inspect products as you reasonably would in a shop. If handling beyond what is necessary reduces their value, we may make a reasonable deduction reflecting that reduction.

We do not apply a blanket “no returns on socks for hygiene reasons.” Your rights regarding faulty or misdescribed products always remain unaffected.

⚠️ Faulty, damaged or incorrect goods
Contact [support email] with your order number and photographs where appropriate.

Your statutory rights concerning faulty or non-conforming goods are separate from our change-of-mind policy and are not limited by the 30-day promise.

🔄 Exchanges
Exchanges are subject to availability. If a direct exchange is unavailable, we may ask you to return the item for a refund and place a new order.

🏢 Promise provider
EverKnight Limited trading as Find My Socks

136 Capel Street, Dublin 1, Dublin, D01 T2C9, Ireland

hello@findmysocks.shop

The 30-day promise applies to eligible products purchased directly from findmysocks.shop.

Cancellation form

Complete and send this only if you wish to cancel an order:

To: EverKnight Limited, hello@findmysocks.shop, 136 Capel Street, Dublin 1, Dublin, D01 T2C9, Ireland

I give notice that I wish to cancel my contract for the following goods:

Goods:
Order number:
Ordered on:
Received on:
Customer name:
Customer address:
Date: